In this blog I will go over six considerations that you should keep in mind when building, owning, and maintaining a highly scalable enterprise Slack app.Ī few words about Slack apps vs Slack bots. When implemented properly, Slack apps can provide a significant benefit, but there are some tricks involved. In my experience, these kinds of apps provide a great way to integrate various workflows and processes into Slack, allowing users to complete many tasks from a single environment. Our chatbot is primarily used as an app in Slack, where it supports over 150 different Slack channels and is used by thousands of employees across a wide range of internal teams within Capital One. Its capabilities include answering FAQs using machine learning and natural language processing (NLP) and supporting API-driven actionable integrations with various popular services like Confluence, JIRA, and Github. My name is Anirudha Simha, and I’m a senior software engineer at Capital One working on an internal chatbot.
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